Last updated October 18, 2026 · Laptop Lifeline, Perry, Oklahoma · support@laptoplifeline.com · (580) 219-5787
1Our Service
Laptop Lifeline removes Windows login passwords and Microsoft account lockouts on Windows laptops by mail. We do not service BIOS/firmware locks, drive-level (HDD/ATA) locks, Apple devices or Chromebooks. Current service tiers and prices are listed on our home page.
By ordering, you confirm the laptop is yours or that you're authorized by its owner to have it unlocked.
2Payments
Payments are processed securely by Stripe. Laptop Lifeline never sees or stores your card number. Prices are shown before checkout.
3Shipping
On Standard and Expedited orders we email your prepaid USPS label after checkout and return your laptop free. On Essentials you ship to us and the return is free. On Bare-Bones you handle shipping both ways. Every leg gets USPS tracking.
4Guarantee
Standard and Expedited orders carry our money-back guarantee for Windows laptops that meet the requirements in our Limited Service Warranty: if we can't unlock it, we refund your full service payment (shipping costs excluded) and return your laptop. Bare-Bones, Essentials, and bulk/pawn orders are provided as-is.
5Your Files
Our unlock removes only the password barrier. Your files, photos and programs stay where they are, and we don't access, copy or store them.
6SMS Terms
Laptop Lifeline Customer Care texts come from (580) 219-5787. You opt in by ticking the optional text-reply box on our question form or by texting us first. We send replies to your questions, order confirmations, shipping labels, tracking and status updates — no marketing.
- Message frequency varies (usually 1–5 messages per question or order).
- Message and data rates may apply.
- Reply STOP to opt out at any time, START to opt back in, and HELP for help (or email support@laptoplifeline.com).
- Consent to texts is not a condition of purchase. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
Full details: SMS Terms · Privacy Policy.
7Contact
Questions about these terms: support@laptoplifeline.com or (580) 219-5787.